A: Any goods damaged while being worked on by Cal-Crests Ltd. as a direct result of human error or machine damage will be replaced at the wholesale cost, up to a maximum value of $50.00 per item. Goods that require replacement due to mistakes made because of incomplete or wrong instructions by the customer will not be covered by us.
Due to the high cost of silk-screening a low quantity of garments, we ask that any work required to be done by Cal-Crests Ltd. is done before screening.
We will not be responsible for the cost of re-screening garments damaged while being worked on at our shop if they arrive with screening done. We will replace the item and re-do our work, but we will not cover the cost of third-party silk-screening.
We do not intend to damage products, make spelling mistakes, etc., but human and machine error happens. This is something none of us can predict. It is in your best interest to have the garments embroidered, numbered, heat-sealed, etc., before you have the silk-screening done.
Shipping and receiving policies:
1. We do not accept C.O.D. shipments from any client or third party.
2. We do not accept any third-party drop shipments from any Calgary-based client. Accepting, sorting, counting, and un-packaging the goods must be done prior to the delivery to our warehouse.
3. We will accept third-party drop shipments for out-of-town clients under the following conditions.
- We are made aware of the shipment 48 hours in advance.
- We are supplied with an exact description of the origin, company, city, product (including colour and sizing information), and quantities ordered and shipped. We must also be made aware of any items placed on back order.
- We will notify you within 24 hours of receiving of any shortages, etc.
- We assume no responsibility for shortages, lost goods, or incorrect shipments.
4. A minimum $15.00 charge will be applied to all orders that require product un-packaging or sorting.
5. Out-of-town orders will be subject to a $10.00 shipping and handling fee on orders that total less than $50.00.
6. All out-of-town orders will be sent with shipping charges on your account. Please supply courier preference and your account information. We are not responsible for any late delivery due to shipping delays.